What you will learn in this microlesson:
 Quick Guide to Social Media Monitoring

  • Efficient social media monitoring is key to delivering outstanding customer service for government agencies. This lesson breaks down the essential steps for effective monitoring, ensuring your agency remains responsive and engaged with the public. Learning objectives:
  • Understand the difference between social media monitoring and listening.
  • Learn how to set up notifications and permissions for seamless monitoring.
  • Master handling direct interactions and addressing indirect references.
  • Implement effective follow-up strategies to maintain public trust and satisfaction.

    1. Quick Guide to Social Media Monitoring
  • 1 lesson